Our Customer Service Wins Awards
Publish Date: 20/6/2011
Ashdown-Ingram regularly recognises and rewards top performance of team members and have recently awarded Brett, one of the South-east Queensland Sales Representatives a quarterly REACH award as National Sales Person of the Quarter, not only for his outstanding sales results, but also for his continual delivery of excellent customer service and follow-up.
Tony Stephens, Ashdown-Ingram Regional Manager, describes Brett as a committed team member, passionate about delivering the best possible sales and service to his customers. “Brett’s customer follow-up and feedback is without comparison, if Brett says he’s going to do something, you can be assured he will.” Clearly this is something Brett’s customers appreciate as Brett’s sales results continue to grow. Brett’s success is even more noteworthy given that he was new to our industry when he joined our business just over two years ago. Brett’s success has been built on delivering customer service first and foremost, then building his product knowledge. Brett has built his product knowledge incredibly in that time. Our customers have told us in recent surveys just how much they value service. Couple that with outstanding product knowledge and you have a winning formula.
“As a Regional Manager, it is such a good challenge to have, when you have to decide between multiple worthy employees to recognise their great performance” says Tony. “For Brett to receive national recognition amongst his peers is an absolute testament to his results”.
The Ashdown-Ingram REACH recognition program:
Rewards
Excellent
Achievement of
Continual
High Standards
The REACH program actively recognises employees through a variety of recognition channels with rewards including certificates and $200 pre-paid credit cards, $5,000 training and development vouchers and a brand new vehicle for the winning Branch Manager and branch team. Awards are presented at a prestigious, invitation only Gala Dinner at the Ashdown-Ingram annual Branch Manager Conference.
The recognition in front of your peers, being Awarded “Branch of the Year” status has been an absolute career highlight for each of our Branch Manager winners and their teams. And as Rob Cameron, Ashdown-Ingram’s Executive General Manager regularly says, “recognising and rewarding all our winning team members at our REACH Gala dinner is the best part of my role”.
